Información General

• Autores: Raouf Ahmad Rather (ed. lit.), Haywantee Ramkissoon (ed. lit.)
• Editores: Edward Elgar
• Año de publicación: 2023
• Colecciones: Research handbooks in tourism
• País: Reino Unido
• Idioma: inglés
• ISBN: 9781802203936
• Texto completo no disponible (Saber más ...)

Otros catálogos

• Red de Bibliotecas Universitarias (REBIUN)

Listado de artículos

• • Customer engagement in tourism and hospitality research

    Raouf Ahmad Rather, Haywantee Ramkissoon, Linda D. Hollebeek, Sandra Maria Correia Loureiro

    págs. 1-24

    

  • Positive and negative customer engagement in the tourism industry: should these constructs be studied separately?

    Jenely Villamediana, Natalia Vila López, Inés Küster Boluda, Diana Kolbe

    págs. 25-42

    

  • Negative customer engagement behavior in online social networks: understanding the nuance

    Matthew Alexander, Jaylan Azer

    págs. 43-55

    

  • Customer engagement conceptualization and conceptual links

    Shuyue Huang

    págs. 56-72

    

  • Measuring the value of customer engagement metrics

    Adele D. Berndt, Daniel J. Petzer

    págs. 73-85

    

  • Promotion of urban tourism: an analysis of customer engagement on Instagram in two Spanish cities

    Juan Tugores Ques, Rocío Bonilla Quijada, Joan Ripoll i Alcón

    págs. 86-98

    

  • Connecting the dots between customer-perceived value of travel vlogs and Generation Z travel intention: the mediating role of online customer engagement

    Yangyang Jiang, Xiya Zhang, M.S. Balaji, Tenghao Wang

    págs. 99-114

    

  • The influence of customer engagement on destination loyalty from a destination marketing organisation perspective

    Catarina Calisto de Freitas, Ricardo Godinho Bilro, Susana Henriques Marques

    págs. 115-128

    

  • Tourists' affective, cognitive, and behavioral engagement through destination brand reputation

    Raouf Ahmad Rather, Farhat Amin

    págs. 129-141

    

  • Customer engagement and employee engagement, two sides of a coin: intellectual structures using bibliometric analysis

    Mohsin Abdur Rehman, Zuhair Abbas, Raouf Ahmad Rather, Maroof Khalil, Shoaib Muhammad

    págs. 142-157

    

  • Customer engagement and trust: the moderating role of age and gender

    Imran Khan, Mobin Fatma

    págs. 158-169

    

  • The impact of virtual reality on customer engagement in tourism marketing: do age, gender and buyer readiness matter?

    Kim Willems, Malaika Brengman

    págs. 170-186

    

  • Customer engagement in evolving technological environments

    Carlos Flavián Blanco, Sergio Barta

    págs. 187-200

    

  • Consumer engagement in tourism-based images on social networking sites and behavioral intention to visit a destination

    Khalil Hussain, Amir Zaib Abbasi, Muddasar Ghani Khwaja, Ding Hooi Ting

    págs. 201-217

    

  • Cross-cultural co-creation of a tourist site: the emic and etic makings

    Young-Sook Lee, Line Mathisen, Siri Ulfsdatter Søreng

    págs. 218-230

    

  • Customer experience and revisit intention: implications of redesigning hospitality services through technological innovations and servicescape reorganisation

    Erisher Woyo

    págs. 231-245

    

  • Eliciting tourists' commitment through tourist engagement: evidence from the tourism destination industry

    Raouf Ahmad Rather, Farhat Amin

    págs. 246-260

    

  • Impact of COVID-19 on tourism customer engagement: a cross-destination comparison

    Jesús Cambra-Fierro, María Fuentes Blasco, Lily Gao, María Eugenia López Pérez, Iguácel Melero Polo

    págs. 261-277

    

  • Customer engagement in the tourism industry at the time of COVID-19: an exploratory study

    Francesca Cabiddu, Ludovica Moi, Gianluca Pusceddu

    págs. 278-290

    

  • From communication to customer engagement: insights from a tourist destination before and during COVID-19

    Jesús Cambra-Fierro, María Fuentes Blasco, Lily Gao, Iguácel Melero Polo

    págs. 291-311

    

  • Post-COVID-19-based customer engagement creation and contributions in tourism and hospitality social media: an integrative framework and future research directions

    Raouf Ahmad Rather, Khalid Mehmood, Tareq Rasul, Lisa Cain, Huda Khan

    págs. 312-329

    

  • Conclusion: revisiting customer engagement and scope for future research

    Raouf Ahmad Rather

    págs. 330-340