Reexamining the Market Share-Customer Satisfaction Relationship.
Lopo L. Rego, Neil A. Morgan, Claes Fornell
págs. 1-20
Not All Repeat Customers Are the Same: Designing Effective Cross-Selling Promotion on the Basis of Attitudinal Loyalty and Habit.
Yuping Liu-Thompkins, Leona Tam
págs. 21-36
Intrafunctional Competitive Intelligence and Sales Performance: A social Network Perspective.
Michael Ahearne, Son K Lam, Babak Hayati, Florian Kraus
págs. 37-56
Aggressive Marketing Strategy Following Equity Offerings and Firm Value: The Role of Relative Strategic Flexibility.
Didem Kurt, John Hulland
págs. 57-74
All That Is Users Might Not Be Gold: How Labeling Products as User Designed Backfires in the Context of Luxury Fashion Brands.
Christoph Fuchs, Emanuela Prandelli, Martin Schreier, Darren W. Dahl
págs. 75-91
Product Design for the Long Run: Consumer Responses to Typical and Atypical Designs at Different Stages of Exposure.
Jan R. Landwehr, Daniel Wentzel, Andreas Herrmann
págs. 92-107
Brand Licensing: What Drives Royalty Rates?
Satish Jayachandran, Peter Kaufman, V. Kumar, Kelly Hewett
págs. 108-122
Predicting and Managing Consumers' Package Size Impressions.
Nailya Ordabayeva, Pierre Chandon
págs. 123-137
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