Sustainability indicators for hospitality smes: application to portuguese context
págs. 1-39
Achieving service recovery through service innovation in the hotel industry: the critical role of employee empowerment
Mukhles M. Al Ababneh, Mousa Masadeh, Samer Al Sabi, Mohammad B. Al Badarneh
págs. 40-88
Study of the efficiency of Spanish airlines: a non-parametric data envelopment analysis
págs. 89-101
págs. 102-135
págs. 136-170
What are the determinants of consumers' online reviews adoption for hotel bookings: a structural equation modelling approach
págs. 171-193
Tourism ambassadors as special destination image inducers
Jean Claude Morand, Lucília Cardoso, Alexandra Matos Pereira, Noelia Araújo Vila, Giovana Goretti Feijó de Almeida
págs. 194-230
Social participation and tourism public policy: the Brazilian tourism regionalization program
Sarah Marroni Minasi, Éverton Felipe Kaizer, Rodrigo Mesquista Oliveira
págs. 231-262
The usability of I-Suyyah: a mobile tourism application for Arab tourists in Malaysia
Wan Ab Aziz Wan Daud, Mohammad Taufiq Abdul Ghani, Ahmad Zaki Amiruddin, Kamarulzaman Abdul Ghani, Ahmad Abdul Rahman
págs. 263-286
Es reseña de:
Service Encounters in Tourism, Events and Hospitality
M. Firth
Bristol : Channel View Publications, 2020
págs. 287-290
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