págs. 121-124
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págs. 129-130
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págs. 137-138
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págs. 141-144
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Ranked set sampling: An approach to more efficient data collection
págs. 149-154
págs. 155-158
An application of ranked set sampling for mean and median estimation using USDA crop production data
págs. 159-160
Serial inspection plan in the presence of inspection errors: Maximum likelihood and maximum entropy approaches
págs. 161-162
págs. 163-166
págs. 167-172
TQM: A change management model for market orientation
págs. 173-176
Top management: A threat or an opportunity to TQM?
págs. 177-178
págs. 179-180
Promoting customer satisfactions by applying Six Sigma: An example from the automobile industry
págs. 181-182
págs. 183-184
Improving quality in the Spanish electrical sector: A QFD application
págs. 185-188
ISO 9000 in service: The good, the bad, and the ugly
págs. 189-190
The financial impact of ISO 9000 certification in the United States: An empirical analysis
págs. 191-194
págs. 195-198
Mystery shopping: A tool to develop insight into customer service provision
págs. 199-200
págs. 201-202
págs. 203-206
Taking into consideration the sociocultural dimension in the drive for change through quality: Application to the Moroccan company
págs. 207-208
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págs. 211-212
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