The importance of reliability and customization from goods to services

• Michael D. Johnson ^[1] ; Lars Nilsson ^[2]
  1. [1] University of Michigan–Ann Arbor

     University of Michigan–Ann Arbor

     City of Ann Arbor, Estados Unidos

     
  2. [2] Karlstad University

     Karlstad University

     Suecia

     
• Localización: Quality control and applied statistics, ISSN 0033-5207, Vol. 48, Nº. 5, 2003, págs. 591-592
• Idioma: inglés
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