págs. 282-302
Exploring the relationship between sustainability perceptions and brand value: how and why does perceived sustainability affect brand value?
págs. 303-328
Consumer resistance to AI chatbots: barriers and impacts on negative word-of-mouth Open Access
págs. 329-349
Navigating the AI revolution in customer service: a bibliometric analysis
págs. 350-374
Examining the role of parasocial interactions in generating the bandwagon effect: a parallel mediation and multigroup analysis
Zeeshan Majeed Nadroo, Nirma Sadamali Jayawardena, Muhammad Asif, Park Thaichon
págs. 375-396
Ranking of motives for posting fake reviews
Anjali Thukral, Nidhi Aggarwal, Chand Prakash Saini, Pooja Kapoor
págs. 397-413
págs. 414-414




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