Journal of retailing

• 

  Año 2002, Vol. 78, Número 4

  • Ad hoc reviewers

    págs. 217-220

    

  • The inter-store mobility of supermarket shoppers

    Hongjai Rhee, David R. Bell

    págs. 225-237

    

  • Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent

    Richard G. Netemeyer, James G. Maxham III

    págs. 239-252

    

  • Does manufacturer advertising suppress or stimulate retail price promotions? Analytical model and empirical analysis

    Raj Sethuraman, Gerard Tellis

    págs. 253-263

    

  • Customer-sales employee encounters: a dyadic perspective

    Ko de Ruyter, Willemijn van Dolen, Jos Lemmink, Ad de Jong

    págs. 265-279

    

  • Barriers to the advancement of modern food retail formats: theory and measurement

    Robert E. Krider, Arieh Goldman, S. Ramaswami

    págs. 281-295

    

  • Author index

    págs. 297-298

    

  • Title index

    págs. 298-299

    

  • Davidson Award winners

    pág. 301