Journal of hospitality and tourism education

• 

  Año 1994, Vol. 6, Número 1

  • Jim Ring

    pág. 5

    

  • Cover Article

    • Attitudes of Hospitality Management Students toward Older Workers: a Follow-up Study

      Patricia J Silfies, Frederick DeMicco, Raphael R Kavanaugh, Stuart H Mann

      págs. 7-15

      

  • Topic Papers

    • Using Mystery Shoppers to Maintain Hospitality Company Service Standards

      John M. Stefanelli

      págs. 17-18

      

    • Managing Customer-Created Uncertainty

      John T. Bowen, A John Basch

      págs. 19-24

      

    • Property Management Education: Rationale and Resources for the 1990s

      David M Stipanuk, Carolyn U. Lambert

      págs. 25-27

      

    • Administrative Campus Responsibility for the Sale and Consumption of Alcoholic Beverages

      Stephen C Barth, Nancy Graves, Kevin P Hopper

      págs. 29-32

      

    • Marketing and Recruiting Efforts as Perceived by Administrators and Students of Hospitality Graduate Programs

      Catherine H Strohbehn

      págs. 33-37

      

    • Total Earnings of Hospitality Educators Revisited

      Raymond Schmidgall, Robert H. Woods

      págs. 39-42

      

    • Reducing Workers' Compensation Claims in the Hospitality Industry

      Gail Sammons, Frederick DeMicco

      págs. 43-46

      

    • How to Teach So Students Will Learn: Part One

      Allen Z. Reich, Agnes DeFranco

      págs. 47-51

      

  • Departments: Perspective

    • Managing Excellence in the Post-TQM Era

      William B Martin

      págs. 53-55

      

  • Departments: CHRIE-A-T-I-V-I-T-Y

    • Total Quality Management: Should Hospitality Programs Teach It?

      Sheryl Fried, Emily Richardson

      págs. 57-61

      

    • Human Factors in the Implementation of Computers in the Hospitality Education

      Claudia Green

      págs. 63-66

      

  • Departments: Forum

    • Cross-Cultural Communication: an Integrated Training Approach

      Robert Christie Mill

      págs. 67-70

      

    • Alumni Perspectives of an Undergraduate Hospitality Curriculum

      Shirley A. Gilmore, Cathy H. C. Hsu

      págs. 71-86

      

  • Departments: Viewpoint

    • Strategies for Combating Fear of AIDS in the Hospitality Industry

      Said M. Ladki

      págs. 75-77

      

    • Quality Service and Quality of Life

      Matt A. Casado

      pág. 79

      

  • Departments: Point/Counterpoint

    • William J. Bennett's Educational Meltdown: The Unmaking of Higher Education

      Michael M Lefever

      pág. 81

      

    • The Remaking of Higher Education

      George D Yonge

      págs. 82-86

      

  • Departments: Review

    • “Skills Bank” Educational Software

      David Wheelhouse

      pág. 83

      

  • Departments: Dissertation Abstracts

    • A Middle Range Approach to Theory Development for Service Organizations

      Cherylynn Becker

      pág. 85