Determination of the factors contributing to graduate students’ satisfaction: case study from Brazil

• Autores: Magaly Dantas de Melo, Jamerson Viegas Queiroz, Fernanda Cristina Queiroz, Jesus Leodaly Salazar Aramayo, Clayton Levy Lima de Melo
• Localización: The International journal of engineering education, ISSN-e 0949-149X, Vol. 34, no. 2, 2018, págs. 340-350
• Idioma: inglés
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• Resumen

  • Considerable academic research has attempted to identify the determinants, dimensions and attributes of universitystudents’ satisfaction. Using structural equation modeling, the present study aimed to determine whether the EuropeanCustomer Satisfaction Index (ECSI) can measure the satisfaction of graduate production engineering students in Brazil.To that end, a survey was conducted of 483 students enrolled in the 30 master’s and doctoral courses registered with theCoordination for the Improvement of Higher Education Personnel (CAPES) in Brazil. The data collection instrumentused was a structured questionnaire consisting of 34 questions, based on the ECSI. The study met all the statistical criteriaestablished for its validation, in addition to exhibiting moderate goodness of fit, explaining 76.40% of student satisfaction.Finally, after a number of adaptations, the ECSI model was suitable for measuring graduate student satisfaction,maintaining all the constructs observed in the original model.