University lecturers’ emotional responses to and coping with student feedback: A Finnish case study

• Autores: Sonja Lutovac, Raimo Kaasila, Jyrki Komulainen, Merja Maikkola
• Localización: European journal of psychology of education, ISSN-e 1878-5174, ISSN 0256-2928, Vol. 32, Nº 2, 2017, págs. 235-250
• Idioma: inglés
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• Resumen

  • Lecturers often find themselves unable to appropriately interpret or deal with student feedback, which may consequently be essential to how they feel about teaching and students. Research into lecturers’ emotional responses to student feedback is scarce, despite the growing use of student feedback as a means of evaluating teachers’ work. This narrative study explores seven lecturers’ responses to student feedback. The lecturers had prior to the study participated in pedagogical training aimed at developing a deep understanding of learning and teaching in higher education. Interviews with the lecturers were conducted and the data was analysed using a categorical approach to narrative analysis. Building on positive psychology, particularly broaden-and-build theory, we consider lecturers’ emotional responses as spirals, and thus had identified upward and downward emotional spirals regarding student feedback. Our findings suggest that pedagogical training may act as an intervention, as it appeared to be meaningful in providing guidance for coping with student feedback. We finally argue that lecturers need to find ways to cope with student feedback as this is essential for their teaching.