Resumen de How the unintended consequences of organizational interventions complicate the assessment of economic utility
Interventions in organizations (e.g., implementing new testing, training or leadership development programs) are likely to have a wide range of effects, some intended and some unintended. These outcomes are likely to unfold over time in a wide range of trajectories. A multi-stakeholder, multivariate longitudinal perspective is suggested as a way of reflecting more broadly the range of effects of organizational interventions when estimating their financial impact.
