Organisational influence on volunteer satisfaction and attitudes towars HRM practices: the case of hoslpital volunteers

• Autores: Marisa R. Ferreira, Teresa Proença, Joâo Manuel de Frias Viegas Proença
• Localización: International review on public and nonprofit marketing: official publication of the International Association on Public and Nonprofit Marketing, ISSN 1865-1984, Vol. 9, Nº. 1, 2012, págs. 27-42
• Idioma: inglés
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• Dialnet Métricas: 3 Citas
• Resumen

  • We examine volunteer satisfaction with HRM practices, namely recruitment, training and reward in NPOs and attitudes regarding the appropriateness of these practices. The participants in this study are 76 volunteers affiliated with four different NPOs, who work in hospitals and have direct contact with patients and their families. Analysing aggregate results we show that volunteers are more satisfied with training, and consider the training strategies to be very appropriate. After identifying differences between organisations we discover that in some organisations volunteers are satisfied with rewards but they have negative attitudes regarding the appropriateness of the recognition strategies. We also identify the volunteers who are the most and the least satisfied.