Resumen de Changing Competencies of Hospitality Learders: a 25-Years review

Misty M. Johanson, Richard F. Ghiselli, Linda Shea, Chris Roberts

• Significant changes in the competitive environment of business and education, along with changes in the macronvironment, point to the need for curriculum reform in hospitality management. Determining relevant competencies and skill sets has helped human resource managers over the years to improve hiring and selection practices, in developing strategies to retain managers, and in career planning initiatives. This study is a review of competencies that have been emphasized by hospitality industry leaders for success in the field over the years, and reports similarities as well as key changes in skills demanded of students graduating from hospitality management programs.