Technological innovations, artificial intelligence, and their impact on financial inclusion: from digital transformation to economic equity

• Otto Regalado-Pezúa ^[1] ; Cesar Jhonnatan Horna-Saldaña ^[1] ; Luis Mendiola-Contreras ^[1]
  1. [1] Esan University

     Esan University

     Perú

     
• Localización: Strategy, people, and technology: challenges and opportunities in the future of business / coord. por Margarita Núñez Canal, María de las Mercedes de Obesso Arias, 2025, ISBN 978-84-1085-482-6, págs. 271-295
• Idioma: inglés
• Texto completo no disponible (Saber más ...)
• Resumen

  • In a world where financial inclusion is crucial for economic development and poverty reduction, Artificial Intelligence (AI) emerges as a powerful tool to transform access to financial services. This chapter examines how AI can be leveraged strategically to promote financial inclusion, particularly in underserved communities and emerging economies.

    Through a detailed analysis of practical applications, such as credit risk assessment, personalization of financial services, and fraud detection, it demonstrates the potential of AI to improve accessibility and security in the financial sector.

    Additionally, case studies are presented that illustrate the positive impact of AI, highlighting key lessons learned and best practices. The chapter also addresses the ethical and privacy challenges associated with the use of AI and Big Data, proposing strategies to mitigate these risks and ensure transparency and fairness in algorithms. Finally, it offers strategic recommendations for governments, regulators, and businesses, emphasizing the importance of appropriate policies and regulations, as well as public-private partnerships, to foster responsible and effective use of AI for financial inclusion. This chapter offers a comprehensive guide for academics and practitioners seeking to harness AI in creating a more inclusive and equitable financial system.