Learning organizations in the age of artificial intelligence

• Jorge Hernando Cuñado ^[1] ; Jimmy Ruokolainen ^[2]
  1. [1] Universidad Nebrija

     Universidad Nebrija

     Madrid, España

     
  2. [2] Helsinki Metropolia University of Applied Sciences

     Helsinki Metropolia University of Applied Sciences

     Helsinki, Finlandia

     
• Localización: Strategy, people, and technology: challenges and opportunities in the future of business / coord. por Margarita Núñez Canal, María de las Mercedes de Obesso Arias, 2025, ISBN 978-84-1085-482-6, págs. 229-248
• Idioma: inglés
• Texto completo no disponible (Saber más ...)
• Resumen

  • This paper revisits Peter Senge’s concept of learning organizations and updates it for the 21st century Antonioby examining four exemplary cases: NASA, Toyota, Supercell, and Smartly. These organizations have demonstrated sustained success through continuous learning and development, both at the individual and institutional levels. However, each company adopts a distinct approach to learning. NASA thrives on experiential learning, setbacks, and self-reflection. Toyota embraces external influences while maintaining its core cultural principles. Supercell fosters innovation through autonomy and decentralization, while Smartly integrates stakeholders into its learning processes.

    A key insight from this analysis is the fundamental role of Artificial Intelligence (AI) in alorganizations. Rather than replacing human workers, AI is embedded as a tool to enhance human capabilities, supporting decision-making, efficiency, and innovation. This aligns with the emerging paradigm of Industry 5.0, which shifts the focus from full automation (as seen in Industry 4.0) to a human-centric approach, where technology serves to augment than displace human intelligence. By highlighting these organizations' learning strategies and their integration of AI within a human-centered framework, this study contributes to the ongoing discussion on the evolution of learning organizations in the digital age. It underscores the importance of adaptability, resilience, and the strategic interplay between human expertise and technological advancements in shaping the future of work