Sociolinguistic Studies

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  Año 2022, Vol. 16, Número 1. Dedicado a: Current trends and the way forward on call center research in a post-covid world

  • Introduction to Special Issue

    • Current trends and the way forward on call center research in a post-covid world: An introduction

      Johanna Tovar

      • Resumen

      págs. 7-17

      

  • Articles

    • Call center timespace and working from home: Enregistering global professionals during the Covid-19 pandemic in India

      Kristina Nielsen

      • Resumen

      págs. 19-38

      

    • The design of a webchat assessment framework for contact centres in Asia

      Jane Lockwood

      • Resumen

      págs. 39-63

      

    • I’m sorry, my what?: Understanding caller clarification sequences in outsourced call center interactions

      Eric Friginal

      • Resumen

      págs. 65-85

      

    • Rethinking call centers: From stigma to productive experience

      Johanna Tovar

      • Resumen

      págs. 87-107

      

    • ‘Silence is not always golden’: Withholding a response in customer service interactions

      Sara Orthaber

      • Resumen

      págs. 109-130

      

  • Review Essay

    • Multilingualism in Migrant Contexts: Connecting School and the Multilingual Home: Theory and Practice for Rural Educators Maria R. Coady (2019) and Multilingualism in European Language Education Cecilio Lapresta-Rey and Ángel Huguet (2019)

      Reshara Alviarez, Elena Danilina, Latifa Soliman

      • Resumen

      págs. 131-144

      

  • Book Reviews

    • The Coral Way Bilingual Program Maria R. Coady (2019)

      Kara Brown

      Es reseña de:

      • The Coral Way Bilingual Program Maria R. Coady

        Maria R. Coady

        Bristol : Multilingual Matters, 2019

      págs. 145-148

      

    • Study Abroad. Second Language Acquisition and Interculturality Martin Howard (ed.) (2019)

      Irina Golubeva

      Es reseña de:

      • Study Abroad. Second Language Acquisition and Interculturality

        Clevedon : Multilingual Matters, 2019

      págs. 149-153

      

    • Linguistic Mitigation in English and Spanish: How Speakers Attenuate Expressions Nydia Flores-Ferrán (2020)

      Ying Fang, Diexi Lu

      Es reseña de:

      • Linguistic Mitigation in English and Spanish: How Speakers Attenuate Expressions

        Nydia Flores Ferrán

        London : Routledge, 2020

      págs. 155-158

      

    • Lithuanian: A Comprehensive Grammar. Meilute Ramoniene, Joana Pribušauskaite, Jogile Teresa Ramonaite and Loreta Vilkiene (2020)

      Laura Kamandulytė Merfeldienė

      Es reseña de:

      • Lithuanian: A Comprehensive Grammar

        Meilute Ramoniene, Joana Pribušauskaite, Jogile Teresa Ramonaite, Loreta Vilkiene

        London : Routledge, 2020

      págs. 159-163

      

    • All Media Are Social: Sociological Perspectives on Mass Media Andrew M. Lindner and Stephen R. Barnard (2020)

      Jack Rosenberry

      Es reseña de:

      • All Media Are Social: Sociological Perspectives on Mass Media

        Andrew M. Lindner, Stephen R. Barnard

        New York and Oxon : Routledge, 2020

      págs. 165-170