Total Quality Management & Business Excellence

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  Año 2016, Vol. 27, Número 5-6

  • Development and validation of a measurement instrument for assessing quality management practices in hospitals: : an exploratory study

    Jingjing Xiong, Zhen He, Bin Ke, Min Zhang

    • Resumen

    págs. 465-478

    

  • Six Sigma adoption in public utilities: : a case study

    Anupama Prashar

    • Resumen

    págs. 479-506

    

  • Impact of quality management practices on quality performance and financial performance: : evidence from Indian manufacturing companies

    S. Parvadavardini, N. Vivek, S.R. Devadasan

    • Resumen

    págs. 507-530

    

  • Monitoring and reducing patient dissatisfaction: : a case study of an Iranian public hospital

    Omid Rasouli, Mohammad Hossein Zarei

    • Resumen

    págs. 531-559

    

  • Developing a short-form measure of personal excellence for use among university students in Taiwan

    Hui-Wen Vivian Tang, Kuopao Chang, Tzu-chin Rojoice Chou

    • Resumen

    págs. 560-580

    

  • Study on customer relationship management activities in Taiwan tourism factories

    Yi-Chan Chung, Szu Ju Chen

    • Resumen

    págs. 581-594

    

  • Dependency relationships between critical factors of quality and employee satisfaction

    José Álvarez García, María de la Cruz del Río Rama, Margarida Saraiva, António Ramos-Pires

    • Resumen

    págs. 595-612

    

  • The knowledge transfer process in Six Sigma subsidiary firms

    Leopoldo Gutiérrez Gutiérrez, Vanesa Barrales Molina, Javier Tamayo Torres

    • Resumen

    págs. 613-627

    

  • High-performance work practices and organisational performance in small firms: the role of guanxi

    Yu-Fang Yen, Hsing-Kuo Wang, William Kao

    • Resumen

    págs. 628-646

    

  • Combining BPN and TM to build a prediction model of process parameters: a case study

    Hsin-Pin Fu, Cheng-Yuan Chen, Hsiao-Ping Yeh, Wen-Chin Yeh, Jia-Shiang Lu

    • Resumen

    págs. 666-680

    

  • Teaching principles and fundamentals of business excellence to undergraduate students through a game

    Kaizô Iwakami Beltrão, Luiz Cesar Barçante

    • Resumen

    págs. 681-698