Total Quality Management & Business Excellence

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  Año 2015, Vol. 26, Número 7-8

  • Quality function deployment modelling to enhance industrialised building system adoption in housing projects

    Nuzul Azam Haron, Hamzah Abdul-Rahmana, Chen Wang, Lincoln C. Wood

    • Resumen

    págs. 703-718

    

  • Design and blueprinting for total quality management implementation in service organisations

    Armando Calabrese, Michele Corbò

    • Resumen

    págs. 719-732

    

  • Does the healthcare industry report quality costs? Comparative investigations of public and private hospitals

    Ali Uyar, Arzu Neyis

    • Resumen

    págs. 733-745

    

  • Development of an R&D process model for enhancing the quality of R&D: : comparison with CMMI, ISO and EIRMA

    Byungun Yoon, Keeeun Lee, Sungjoo Lee, Jaewook Yoon

    • Resumen

    págs. 746-761

    

  • The impact of the conceptual total quality management model on role stressors

    Zahra Fallah Ebrahimi, Chong Chin Wei, Reza Hosseini Rad

    • Resumen

    págs. 762-777

    

  • A comparison of green business relationship models between industry types

    Jui-Ho Chen, Shwu-Ing Wu

    • Resumen

    págs. 778-792

    

  • Tourism service quality improvement – ‘the early bird catches the worm’

    Shu-Ping Lin, Chen-lung Yang, Thao-Minh Ho

    • Resumen

    págs. 793-810

    

  • Does total quality management still shine? Re-examining the total quality management effect on financial performance

    Samra Chaudary, Sohail Zafar, Mehrukh Salman

    • Resumen

    págs. 811-824

    

  • A typology of customer variability and employee variability in service industries

    Ching-Chow Yang, Lai-Yu Cheng, Chiuhsiang Joe Lin

    • Resumen

    págs. 825-839

    

  • Impact of quality and environmental investment on business competitiveness and profitability in small service business: : the case of travel agencies

    Llorenç Bagur Femenías, Jordi Perramon Costa, Oriol Amat Salas

    • Resumen

    págs. 840-853

    

  • ROFO principle generates ownership, commitment and team learning – mindset change before implementing total quality management

    Ah Bee Goh

    • Resumen

    págs. 854-874

    

  • Impacts of investment attitude in service innovation

    Chen Ping-Kuo

    • Resumen

    págs. 875-887

    

  • Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry

    Slavko Ažman, Boštjan Gomišček

    • Resumen

    págs. 888-904

    

  • Toyota production system for healthcare organisations: : prospects and implementation challenges

    Kevin F. Collins, Senthil K. Muthuswamy, Amelia Carr

    • Resumen

    págs. 905-918

    

  • Quality of experience: : Beyond the user experience of smart services

    Dong-Hee Shin

    • Resumen

    págs. 919-932