Journal of hospitality and leisure marketing

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  Año 2008, Vol. 17, Número 1-2

  • A Framework for Evaluating the Business Value of Customer Data in Hospitality

    Gabriele Piccoli

    págs. 4-29

    

  • eCRM System Adoption by Hospitality Organizations: A Technology-Organization-Environment (TOE) Framework

    Clark Hu, Pradeep Racherla

    págs. 30-58

    

  • Managing Hospitality Information Technology in Europe: Issues, Challenges and Priorities

    Peter O'Connor

    págs. 59-77

    

  • Restaurant Employees´Technology Use Intention: Validating Technology Acceptance Model with External Factors

    Sunny Ham, Woody Gon Kim, Hazel W. Forsythe

    págs. 78-98

    

  • Differences in Consumer-Generated Media Adoption and Use: A Cross- National Perspective

    Ulricke Gretzel, Myunghwa Kang, Woojin Lee

    págs. 99-120

    

  • Customer Reviews of Hotel Experiences through Consumer Generated Media (CGM)

    Miyoung Jeong, Myunghee Mindy Jeon

    págs. 121-138

    

  • Usage of Location Based River Cruise Information Systems - Industry Views and User Acceptance

    Astrid Dickinger, Andreas H. Zins

    págs. 139-161

    

  • Hotel Customer Perceptions of Biometric Door Locks: Convenience and Security Factors

    Jungsun (Sunny) Kim, Pearl Brewer, Bo Bernhard

    págs. 162-183

    

  • The Role of Inter-Organizatinal Relationships in Tourism Operators´Participation in Destination Marketing Systems

    Glen Hornby, Yvonne Brunetto, Gayle Jennings

    págs. 184-215

    

  • DMO Websites and the Role of Complementary Media in Tourism Advertising

    Cristian Morosan

    págs. 216-236

    

  • Individualized Tourism Brochures as a Novel Approach to Mass Customization

    Nikos Migas, Constantia Anastasiadou, Andrew Stirling

    págs. 237-257