págs. 4-29
eCRM System Adoption by Hospitality Organizations: A Technology-Organization-Environment (TOE) Framework
págs. 30-58
Managing Hospitality Information Technology in Europe: Issues, Challenges and Priorities
págs. 59-77
Restaurant Employees´Technology Use Intention: Validating Technology Acceptance Model with External Factors
págs. 78-98
Differences in Consumer-Generated Media Adoption and Use: A Cross- National Perspective
págs. 99-120
págs. 121-138
págs. 139-161
Hotel Customer Perceptions of Biometric Door Locks: Convenience and Security Factors
págs. 162-183
págs. 184-215
págs. 216-236
págs. 237-257
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