How to Manage an IT Outsourcing Alliance
F. Warren McFarlan, Richard L. Nolan
págs. 9-23
Scenario Planning: A Tool for Strategic Thinking
Paul J. H. Schoemaker
págs. 25-40
The Case for Expressive Systems
Richard Pawson, Jean-Louis Bravard, Lorette Cameron
págs. 41-48
Reassessing the Japanese Distribution System
John Fahy, Fuyuki Taguchi
págs. 49-61
Electronic Markets and Virtual Value Chains on the Information Superhighway
Robert I. Benjamin, Rolf Wigand
págs. 62-72
Understanding Organizations as Learning Systems
Edwin C. Nevis, Anthony J. DiBella, Janet M. Gould
págs. 73-85
Best Practice for Customer Satisfaction in Manufacturing Firms
Abbie Griffin, Greg Gleason, Rick Preiss, Dave Shevenaugh
págs. 87-98
Improve Data Quality for Competitive Advantage
Thomas C. Redman
págs. 99-107
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