Resumen de The impact of iso 9001 on employee engagement
In the past few decades, ISO 9001 quality management and human resources are major issues in business and management research, due to their potential impact on a range of individual and organizational outcomes. In this regard some analysts believe that only a combination of human resource management and ISO 9001 quality management will enable the organization to survive in the future. Given the relevance and usefulness of employee engagement for organizational performance and the recent spread of the ISO 9001 standard, this thesis argues and explores the effect of ISO 9001 adoption on three components of engagement, namely employee empowerment, competency and recognition. In order to test the hypotheses raised, a sample of 600 respondents among the employees of five pharmaceutical companies in Iran (1. Razi Vaccine and Serum Research Institute, 2. Daine Daru, 3. Pasteur Institute, 4. Abidi Pharmaceutical Company, and 5. Razak Laboratory) were selected. The responses were collected during the months of February to April 2018. To this end, following the evaluation of validity and reliability of the designed questionnaire, the relationship between variables were investigated based on structural equations and partial least squares (PLS). The results of testing the hypotheses showed that ISO 9001 has a significant effect on employee empowerment and employee recognition. However, the impact of ISO 9001 on employee competency is not significant. In addition, employee recognition and employee competency had significant impact on employee engagement.
