Resumen de The Hyper Vulnerable Consumer as a Weak Party in Chilean Law: A Taxonomy and Scope of the Applicable Legal Protection
- español
El presente trabajo tiene por propósito abordar al consumidor hipervulnerable como débil jurídico en el derecho chileno desde una perspectiva dogmática y normativa, examinando los cuerpos legales que directa o indirectamente lo contemplan y formulando una taxonomía de esta debilidad en nuestro ordenamiento jurídico, a partir de diversos criterios formulados en regulaciones comparadas y acuñadas recientemente por el Servicio Nacional del Consumidor (SERNAC) en la Circular Interpretativa sobre la noción de consumidor vulnerable de 31 de diciembre de 2021. Asimismo, da cuenta de la tutela que debe otorgársele y de su alcance, complementando dicha Circular en este aspecto y precisando los ámbitos en que ella debe intensificarse.
- English
The purpose of this paper is to address the hyper vulnerable consumer as a weak party in Chilean law from a theoretical and legal perspective. For this purpose, the author examines the laws and regulations that directly or indirectly address this situation, for later formulating a taxonomy of this weakness in our legal system. The taxonomy is elaborated based on criteria shown in comparative regulations and in standards recently incorporated by the National Consumer Service (SERNAC) in the Interpretative Directive on the notion of vulnerable consumer of December 31st, 2021. Likewise, this work gives an account of the legal protection that must be delivered and its scope, supplementing the provision contained in the Directive described above and specifying the areas in which it should be intensified.
