Collaborative validation of decision-making supporting tools in Public Health users in Brazil

• Freire Moita, Galba ; Raposo, Victor Manuel dos Reis ; Barbosa, Allan Claudius Queiroz ^[1]
  1. [1] Universidade Federal de Minas Gerais

     Universidade Federal de Minas Gerais

     Brasil

     
• Localización: GIGAPP: Estudios Working Papers, ISSN-e 2174-9515, Vol. 6, Nº. Extra 128-134, 2019 (Ejemplar dedicado a: Estudios/Working Papers New Series. Special issue : Governance and democratic Innovations in Latin America), págs. 368-389
• Idioma: inglés
• Enlaces
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• Resumen

  • The creation of the Unified Health System (SUS) in Brazil in 1988 represented advances from standpoint of care guarantees, systemic organization and decentralization of the unified management; however, with fragile performance governance. The New Public Management has demanded from health managers efforts to monitor results, control and accountability. This study involved 220 managers and professionals (stakeholders) in capturing and validating relevant dimensions and performance indicators in the SUS context. Inferential analysis validated macrodimensions and indicators. In addition, 195 specialists and professionals (stakeholders) were involved, as well as 506 users for the cross-cultural translation and validation of the Servqual scale constructs for the SUS context.