Resumen de Analysis of the supply chain in commercial ports by SCOR model
Laura Trueba Castañeda, David Salvador Sanz Sánchez, Alfredo Trueba Ruiz
Ports as a place where different areas of circulation of merchandise and services converge have become spaces of convergence between transport systems, service providers and are integrated into a merchandise distribution system that requires logistical developments. In the current situation, where the environment is increasingly complex, organizations must improve their internal and external performance, achieving integration with both suppliers and customers. To carry out this process, it is necessary to identify and analyse the supply chain of each organization because it integrates supply and demand both inside and outside the company. This integration ties together the functions and processes of the business to make it a coherent, operationally excellent, and high-performance business model.
In this sense, the SCOR model (Supply Chain Operations Reference) represents a standard tool for diagnosing supply chain management, providing a unique framework that integrates business concepts, management indicators, benchmarking, and the identification of best practices, in a structure to support communication between all actors in the supply chain and improve management efficiency. The work analysed the processes and activities of the supply chain of commercial ports to detect opportunities for improvement. The description of supply chains following the structure of the SCOR model, allowed to analyse very simple or complex supply chains using a common set of definitions. As a result, different activities could be linked to describe the depth and breadth of almost any supply chain. Continuous process improvement is a strategy that allows organizations to continuously generate value, adapting to changes in the market and permanently satisfying the increasingly demanding needs and expectations of their customers and users
