Resumen de Memory for conversational behavior
William L. Benoit, Pamela J. Benoit
Communication theory and research must be informed by memory research. This study investigated how much information from an initial interaction can be remembered with a recognition procedure, and how reorganization of information in memory affects retrieval of conversational behavior. Participants recognized 70–90% of specific verbal and nonverbal behavior, demonstrating that considerable information about conversational behavior is stored and can be retrieved. Retrieval tasks that require reorganization of information stored in memory reduce memory performance. Reorganization was operationalized in two ways: recoding of information about nonverbal conversational behavior into verbal form, and summaries of information about specific conversational behavior into estimates of the frequency of that behavior in the conversation.
