Managing task and relationship conflicts in international online team learning
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Tiit Elenurm [1] ; Johan Fabritius [1]
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[1] Estonian Business School, Tallinn, Estonia
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- Localización: Innovations in education and teaching international, ISSN 1470-3297, Vol. 60, Nº 3, 2023, págs. 426-435
- Idioma: inglés
- Texto completo no disponible (Saber más ...)
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Resumen
This paper contributes to understanding the role of task conflicts in team-based online learning. The X-Culture network has created an online learning community that involves students all over the world. Correlation and regression analysis revealed that a higher diversity of teams by nationality positively affected team performance. The indirect effect of team diversity on team performance mediated by task conflicts accounted for 59.6% of the total effect. Moderate task conflicts improved team performance. However, instructors and coaches have to prepare students at the early stage of their project cooperation to distinguish between task conflicts and relationship conflicts influenced by motivation, free riding, and online communication habits of team members living in different time zones. Suggestions for preparing students to manage conflicts in online international team projects are presented. These suggestions are relevant for innovative learning projects in higher education involving students from many countries to knowledge co-creation.
