Managerial strategies for dealing with difficult subordinates

• Craig Monroe ^[3] ; Mark G. Borzi ^[1] ; Vincent S. DiSalvo ^[2]
  1. [1] University of Hartford

     University of Hartford

     Town of West Hartford, Estados Unidos

     
  2. [2] University of Nebraska System

     University of Nebraska System

     Estados Unidos

     
  3. [3] California State University

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• Localización: Southern communication journal, ISSN 1041-794X, Vol. 58, nº 3, 1992, págs. 247-254
• Idioma: inglés
• Texto completo no disponible (Saber más ...)
• Resumen

  • This study focused upon managers’ choice of, and satisfaction with, conflict management strategies in disputes with difficult subordinates. The four strategies discovered, in descending order of frequency, were: forcing, collaboration, minimal coping, and structural strategies. Managers’ satisfaction with the outcomes associated with these strategies reflected an absolute inverse ratio to the frequency of their reported use. The authors call for research leading to the development of alternative strategies for managing conflict with difficult subordinates.