Ensuring a seamless transit experience at every step of the journey

• Russell Arnold ^[1]
  1. [1] Chief Customer Experience Officer at Sound Transit
• Localización: Intelligent transport: Reporting from the cutting-edge of urban transport technology, ISSN 2515-4443, Nº. 1, 2023 (Ejemplar dedicado a: Powered by people), págs. 24-26
• Idioma: inglés
• Enlaces
  • Texto Completo Ejemplar
• Resumen

  • Russell Arnold, Chief Customer Experience Officer at Sound Transit, discusses the importance of improving the passenger experience in a post-pandemic world, and shines a spotlight on the work that Sound Transit is doing to deliver a system that is safe and reliable, but also simple, seamless, intuitive and, ultimately, enjoyable for all customers.