An exploration of card payment services in Mexico: a managerial and customer perspective

• Sunday Adewale Olaleye ^[2] ; Nuraddeen Nuhu ^[1] ; Erika Gallindo ^[3]
  1. [1] Bridgewater College

     Bridgewater College

     Estados Unidos

     
  2. [2] Business School, Jamk University of Applied Sciences, Jyvaskyla, Finland
  3. [3] UDLAP, Puebla, Mexico

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• Localización: Journal of Technology Management & Innovation, ISSN-e 0718-2724, Vol. 17, Nº. 4, 2022, págs. 14-27
• Idioma: inglés
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• Resumen

  • This study is rooted in trust theory to comprehensively understand the determinants of card payment usage in the context of Mexico. Thus, we employed a quantitative approach to investigate how attitude, security, trust, distrust, and intention aid the advancement of card payment usage in Mexico. Our findings show the direct and indirect determinants of card payment use and establish the interaction effects of trust and card payment advancement through gender. Consequently, this study moves the emerging mobile card payments literature forward by providing significant managerial, theoretical, and empirical contributions and assuaging feelings of distrust towards card payment services.