Resumen de The relationship between computer-mediated-communication competence, apprehension, self-efficacy, perceived confidence, and social presence

Jason Wrench, Narissra Maria Punyanunt-Carter

• The purpose of this study was to create a model for examining the relationships between computer-mediated-communication (CMC) apprehension, CMC skill, and CMC presence. Using structural-equation modeling, the study found that CMC apprehension and CMC skill negatively corelated with each other (− .36). Furthermore, CMC apprehension was not shown to relate to CMC presence (− .09), but CMC presence was shown to be impacted by CMC skill (.41). Increased skill in virtual environments likely enhances perceptions of presence in CMC.