An Initial Proposal for a Web 2.0 Information System that Supports a 360º Customer Loyalty Assurance Process in Private Healthcare Organizations

• Autores: Duarte Magalhães, Ramiro Gonçalves José Martins, Frederico Branco, Manuel Luís Au Yong Oliveira, Fernando Moreira
• Localización: Recent advances in information systems and technologies / coord. por Alvaro Rocha, Ana María Ramalho Correia, Hojjat Adeli, Luís Paulo Reis, Sandra Costanzo, Vol. 1, 2017, ISBN 978-3-319-56541-5, págs. 264-273
• Idioma: español
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