Relationships between quality management, innovation and performance: A literature systematic review

Maríano García-Fernández ^[1] ; Enrique Claver-Cortés ; Juan José Tarí
1. [1] Universitat d'Alacant
  
  Universitat d'Alacant
  
  Alicante, España
Localización: European Research on Management and Business Economics, ISSN 2444-8834, Vol. 28, Nº. 1, 2022, págs. 21-40
Idioma: inglés
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Resumen
- The aim of this paper is to carry out a systematic literature review about the relationships between quality management, innovation, and performance. For that end, a search was carried out in the Web of Science and Scopus databases, and 172 articles were selected. Results show that there is a positive relationship between quality management, product and process innovation (incremental and radical), and operational and finan- cial performance, and direct and indirect relationships. Based on these results, a set of direct and indirect relationships between these variables is proposed. The study supplements the few previous investigations on these joint relationships.