Resumen de Relación médico-paciente percibida por usuarios de consultorios externos de un hospital de Lima, Perú

Cinthya Mendoza, Claudia Carolina Ramos Rodríguez, Ericson Gutierrez

• español

  Objetivo: Describir la relación médico-paciente (RMP) y determinar los factores asociados a una buena percepción de está por los pacientes que acuden a consultorios externos del Hospital Carlos Lanfranco La Hoz (HCLLH) del Ministerio de Salud (MINSA), período mayo 2014.

  Material y Métodos: Estudio transversal-comparativo, realizado en pacientes que acuden a consulta externa de especialidades médicas. Se utilizó el cuestionario estructurado semicerrado, llamado PREMEPA. Los cálculos estadísticos fueron realizados con un nivel de confianza del 95%.

  Resultados: Un total de 179 pacientes completaron la encuesta, el 64,8%(116) fueron mujeres, el promedio de la edad fue de 42,1 ± 11,9 años. El 23% (41) de los usuarios percibieron una RMP buena, el 52% (93) regular y el 25% (45) mala. Las variables finalmente asociadas con una buena RMP fueron tener entre 18-35 años (OR = 8,1 [IC95%; 1,6-40,1), haber elegido a su médico (OR = 20,5 [IC95%; 5,1-82,5) y ser atendido por una médico mujer (OR = 3,1 [IC 95%; 1,01-9,3]).

  Conclusiones: Existe un bajo porcentaje (23%) de pacientes que perciben una buena relación médico paciente. El elegir a su médico, ser paciente joven y ser atendido por una médico mujer influyen en tener una buena RMP.

• English

  Objective: To describe the Physician-patient relationship and to determine the factors associated with a good perception of it by the patients that attend ambulatory care in the Carlos Lanfranco La Hoz Hospital (CLLHH) of the Health Ministry (MINSA), during May 2014.

  Material and Methods: Transversal-comparative study performed with patients that attend ambulatory care of medical specialties. In this study, a structured semi closed questionnaire called PREMEPA was used and statistical calculations were made with 95% confidence level.

  Results: A total of 179 patients completed the questionnaire. Of those, 64.8% (116) were women, the average age was 42,1 ± 11,9 years old. 23% (41) of the patients perceived a good physician-patient relationship, 52% (93) regular and 25% (45) a bad relationship. The variables finally associated with a good physician -patient relationship were having between 18-35 years old (OR = 8,1 [IC95%; 1,6-40,1), personally choosing their physicians (OR = 20,5 [IC95%; 5,1-82,5), and be attended by a female physician (OR = 3,1 [IC 95%; 1,01-9,3]).

  Conclusions: There is a low percentage (23%) of patients that perceive a good physician -patient relationship. Choosing their physician, being a young patient and be attended by a female physician influenced in having a good physician-patient relationship.