How to moderate emotional exhaustion among public healthcare professionals?

M. Ángeles López-Cabarcos ^[1] ; Analía López-Carballeira ^[1] ; Carlos Ferro-Soto ^[2]
1. [1] Universidade de Santiago de Compostela
  
  Universidade de Santiago de Compostela
  
  Santiago de Compostela, España
2. [2] Universidade de Vigo
  
  Universidade de Vigo
  
  Vigo, España
Localización: European Research on Management and Business Economics, ISSN 2444-8834, Vol. 27, Nº. 2, 2021, págs. 1-11
Idioma: inglés
Enlaces
- Texto completo 1 2

Resumen
- This paper analyzes the mediating role of employees’ emotional exhaustion between laissez-faire leader-ship and employees’ job attitudes (intrinsic satisfaction and turnover intention), and also the moderatingrole of influence at work, interactional justice and helping behaviors on employees’ feelings of emotionalexhaustion. Structural equation modeling and multigroup analysis were used in a sample of 511 publichealthcare professionals. The results show that emotional exhaustion partially mediates the relation-ships between laissez-faire leadership and both intrinsic satisfaction and turnover intention. Influenceat work moderates the relationship between laissez-faire leadership and emotional exhaustion; interac-tional justice moderates the relationship between emotional exhaustion and intrinsic satisfaction; andextra-role behaviors moderate the relationship between emotional exhaustion and turnover intention.To date, there are few studies analyzing the mediating role of emotional exhaustion in public healthcare,and there are no studies analyzing how its negative effects can be moderated. The conclusions may helphuman resources managers design new strategies to prevent and mitigate emotional exhaustion andcontribute healthcare employees to cope with its serious effects, encouraging a healthy environmentthat gives priority to workers’ well-being and service quality.