The impact of integrating a good level of service into an inflexible sytem

• González Pinzón, césar Leonardo ^[1] ; Ñeco Caberta, Raúl ^[1] ; Ponce Corral, Carlos ^[1] ; Rodarte Dávila, Jesús ^[1]
  1. [1] Universidad Autónoma de Ciudad Juárez

     Universidad Autónoma de Ciudad Juárez

     México

     
• Localización: Visión electrónica, ISSN 1909-9746, ISSN-e 2248-4728, Vol. 8, Nº. 1, 2014, págs. 154-162
• Idioma: inglés
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• Resumen

  • At present, the level of service in manufacturing industries has brought about more commitments to satisfy customers with faster deliveries and a larger variety of product quality aspects. For this reason, industries need their material processing systems to respond effectively and self-adapt to market needs. In turn, this may generate high expenses when trying to offer a good level of service in a non-flexible manufacturing system. This investigation will show the case of a Colombian industry with little flexibility and an ease factor analysis fij , according to a variety of products that could be processed by the production line in a fast way.