Municipal assignment as an effective service quality control tool

• Irina Albertovna Duborkina ^[4] ; Antonina Pavlovna Sokolova ^[1] ; Rifat Zhamaletdinovich Sirazhdinov ^[2] ; Olga Anatolyevna Petrina ^[2] ; Marina Nikolaevna Mironova ^[3]
  1. [1] Russian State University of Tourism and Service

     Russian State University of Tourism and Service

     Rusia

     
  2. [2] State University of Management

     State University of Management

     Rusia

     
  3. [3] Peoples' Friendship University of Russia

     Peoples' Friendship University of Russia

     Rusia

     
  4. [4] Higher School of Business, Management and Law, Russia

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• Localización: Revista Inclusiones: Revista de Humanidades y Ciencias Sociales, ISSN-e 0719-4706, Vol. 7, Nº. Extra 7, 2020 (Ejemplar dedicado a: Homenaje Rosa María Valles Ruiz), págs. 342-352
• Idioma: inglés
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  • At present, a state (municipal) assignment is a mandatory document that needs to be formed and executed to establish the quality indicators of the activity of an institution. This approach follows from Article 69.2 of the Budget Code of the Russian Federation, according to which, a state (municipal) assignment should contain indicators of the quality of the provision of state (municipal) services. Quality indicators for the provision of services provided by state (municipal) institutions should be developed based on the most important problems that service recipients face and comply with applicable regulations.