Resumen de A Visitor Satisfaction Study Of The Commonwealth Independent States In Antalya, Turkey
In the tourism industry customer satisfaction gains importance more than any other type of industry in terms of service characteristics, such as perishability, inseperability, intangibility, and simultaneous production and consumption. The objective of this study was to measure and understand the satisfaction level of visitors of the Commonwealth Independent States (CIS) with different amenities offered in the Antalya region. The findings reveal that most of the CIS visitors are satisfied with the services provided in Antalya. Further, the study found that the most satisfactory service is related to check-in/check-out procedures, and the least satisfactory item is the price of the services provided.
