Productivity in the Service Sector: the Role of Swift, Even Flow

• Roger W. Schmmenner ^[1]
  1. [1] Indiana University
• Localización: POM facing the new millenium: evaluating the past, leading with the present and planning the future of operations : selected papers from the First World Conference on Production and Operations Management, POM Sevilla 2000 / coord. por José Antonio Domínguez Machuca, Tomislav Mandakovic, 2000, ISBN 84-8009-102-9, págs. 197-202
• Idioma: español
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