J. W. Marriott, Jr.: the spirit to serve
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[1] James Madison University
James Madison University
Estados Unidos
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- Localización: Journal of hospitality and tourism education, ISSN 1096-3758, Vol. 16, Nº. 4, 2004, págs. 6-11
- Idioma: inglés
- Texto completo no disponible (Saber más ...)
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Resumen
Charisma is defined by Merriam-Webster as a personal magic of leadership arousing special popular loyalty or enthusiasm for a public figure. J.W. Marriott, Jr. Chairman and Chief Executive Officer of Marriott International, Inc., is an outstanding example. His leadership spans nearly 50 years and has taken Marriott from a family restaurant business to a global lodging company in 70 countries. The formula for Marriott's success focuses on always taking care of the guest, developing a highly skilled and diverse workforce and the creation of extensive operational knowledge. In this narrative, the authors provide insights about J.W. “Bill” Marriott, Jr., his personal leadership and his life-long quest for the “Spirit to Serve”. The final section includes personal commentaries about Bill's hands-on management style and the culture he fostered at Marriott International, Inc.
