Resumen de Comunicação orientada para cultura de paz nas organizações: uma proposta de análise da comunicação organizacional digital de três empresas do Pacto Global no Brasil

Raquel Cabral, Carlos Humberto Ferreira Silva Junior, Renata Calonego, Cândice Quincoses

• English

  This article aims to understand some aspects of communication in organizations in order to identify which elements are essential for a communication dynamic focused on the culture of peace in a context that may or may not naturalize organizational violence. Although it may seem controversial, both dynamics (focused on a peace culture or violence) can be strained in the organizational environment as they value and legitimize strategic elements of communication in these same organizations. This conception is based on the understanding that companies, through the diffusion of their media discourses, either through their own official spaces or by other means, assume a significant role in society to schedule matters and establish standards. Thus, a demand arises for responsible communication, which has been used by companies as a form of competitive advantage to create and / or strengthen bonds with their audiences and, therefore, differentiate themselves in a market with competition fierce. For this, based on the principles discussed in Peace Studies and considering its multidisciplinary nature, there is in the Communication for Peace the debate about the appearance (or not) of violence through communicational dynamics. For this reason, we also support this paper in the strategic elements of Peace Journalism, which indicates forms of communication that stimulate a culture of peace in conflict scenarios. From this, it was possible to construct analytical categories, in order to list the essential characteristics that could indicate a direction of organizational communication as a potentializer of actions directed to the culture of peace or legitimizing organizational violence. This is because the communicational actions of companies, especially when referring to an institutional positioning, can influence behaviors and, consequently, in the consolidation of the organizational culture itself. In an attempt to check in a practical way the formulation of the developed categories, we selected three Brazilian companies that have long been committed to the Global Compact, an initiative of the United Nations, which seeks to bring elements linked to ethical and sustainable management into the organizational sphere, they are: Natura, Copel and ArcelorMittal. Therefore, we analyzed the institutional speeches propagated in the three selected videos of these companies, “Natura – The most beautiful tune”; “Institutional Copel Energia” and “Safety Day - ArcelorMittal” referring to the institutional campaigns of these companies that were published in the first half of 2019 on their official YouTube channels. The analysis of the material was performed based on the discursive proposal of stereotypes offered by Amossy (2008), which aligns the aspects of the enunciator's search for legitimation before an audience. To this end, four analytical categories were established to identify a communication directed towards peace, that is, one that is concerned with promoting dialogue, building collective values, generating social transformation and considering the historical and socio-cultural context in which they are inserted. The development of these categories was inspired by the perspective of Journalism for Peace (Lynch and Mcgoldrick, 2007; Cabral and Salhani, 2017) and by the dimensions of essential communication skills (Calonego, 2018). With the study, it was possible to identify that although organizations are committed to the goals established by the Global Compact, these elements are not necessarily presented in their institutional campaigns, indicating the need for organizational communication focused on peace. In addition, problems related to the alignment between the formulation of organizational discourse and its institutional communication were detected.

• português

  Este artigo tem como objetivo compreender alguns aspectos da comunicação nas organizações a fim de identificar quais elementos são essenciais para uma dinâmica comunicacional voltada à cultura de paz em um contexto que pode ou não naturalizar a violência organizacional. Embora possa parecer controverso, ambas as dinâmicas (voltada para cultura de paz ou para a violência) podem ser tensionadas no ambiente organizacional à medida que se valorizam e legitimam elementos estratégicos da comunicação nessas mesmas organizações. Para isso, com base nos princípios discutidos nos Estudos para Paz (Peace Studies), especificamente na perspectiva da Communication for Peace, partimos de elementos estratégicos do Peace Journalism para construção de categorias analíticas, a fim de elencarmos as características essenciais que poderiam indicar um direcionamento da comunicação organizacional como potencializadora de ações direcionadas para a cultura de paz ou legitimadoras da violência organizacional. Na tentativa de verificar de modo prático a formulação das categorias desenvolvidas, selecionamos três empresas brasileiras que há mais tempo se comprometeram com o Pacto Global, iniciativa da Organização das Nações Unidas, que busca trazer ao âmbito organizacional elementos ligados a uma gestão ética e sustentável, são elas: Natura, Copel e ArcelorMittal. Selecionamos vídeos referentes às campanhas institucionais dessas empresas que foram publicados no primeiro semestre de 2019 em seus canais oficiais no Youtube. A análise do material foi realizada a partir da proposta discursiva dos estereótipos oferecida por Amossy (2008), mediante a criação de categorias analíticas inspiradas na perspectiva do Jornalismo para Paz (Lynch e Mcgoldrick, 2007; Cabral e Salhani, 2017) e nas dimensões das competências essenciais em comunicação (Calonego, 2018). Foi possível identificarmos que apesar das organizações estarem comprometidas com as metas estabelecidas pelo Pacto, não necessariamente esses elementos são apresentados em suas campanhas institucionais, indicando algumas problemáticas relacionadas à formulação do discurso organizacional mediante sua comunicação institucional.