Evaluating Electronic Performance Support Systems:: A Methodology Focused on Future Use‐In‐Practice

• Betty Collis ^[1] ; Carla Verwijs ^[1]
  1. [1] University of Twente

     University of Twente

     Países Bajos

     
• Localización: Innovations in education and teaching international, ISSN 1470-3297, Vol. 32, Nº 1, 1995, págs. 23-30
• Idioma: inglés
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• Resumen

  • Electronic performance support systems, as an emerging type of software environment, present many new challenges in relation to effective evaluation. In this paper, a global approach to a ‘usage‐orientated’ evaluation methodology for software product is presented, followed by a specific example of the application of the methodology to electronic performance support systems. The usage‐orientated evaluation methodology is characterised by: (a) its applicability throughout the life‐cycle of a software product; (b) its blending of theoretical and practical aspects through a consistent focus on the eventual outcome, ‘Will they use it?’ ('use in practice'); (c) its use of a core evaluation instrument, the ‘usage map’, in various ways during the life‐cycle of the product; and (d) its support of decision making for both those involved in the design process of the product and those representing its potential users.