Status of Hearing-impaired Tour Guides of Angeles City, Pampanga, Philippines: A Basis for a Proposed Intervention Program

• KHIZMETH KIM S. STA. ANA ; KIRSTEN COLEEN R. TOLENTINO ; KIMBERLY G. BORROMEO ; JAME MONREN T. MERCADO ^[1]
  1. [1] University of Santo Tomas

     University of Santo Tomas

     Santa Cruz, Filipinas

     
• Localización: Revista Turismo & Desenvolvimento, ISSN 1645-9261, Nº. 33, 2020, págs. 9-28
• Idioma: inglés
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• Resumen

  • Angeles City, Pampanga established the rst ever accredited and certied hearing-impaired tour guides in the Philippines. A qualitative method research was developed to propose an intervention program for the hearing-impaired tour guides through assessment of the current status of the hearing-impaired tour guides and eorts of stakeholders. Dierent frameworks were used to identify the eectiveness of the training, communication and interpretation skills of hearing-impaired tour guides by conducting review of dierent documents, in-depth interview and focus group discussion. There is an eective training program given to the participants, but problems emerge especially on the sustainability and the long-term programs for the hearing-impaired tour guides.