A systematic validation of the Empathic Handover approach guided by five factors that foster empathy in design.

• Smeenk, Wina ^[2] ; Sturm, Janienke ^[1] ; Terken, Jaques ^[1] ; Eggen, Berry ^[1]
  1. [1] Eindhoven University of Technology

     Eindhoven University of Technology

     Países Bajos

     
  2. [2] Broek in Waterland
• Localización: CoDesign: International Journal of CoCreation in Design and the Arts, ISSN 1571-0882, Vol. 15, Nº. 4, 2019, págs. 308-328
• Idioma: inglés
• Texto completo no disponible (Saber más ...)
• Resumen

  • This study aims at validating the transferability of the Empathic Handover approach, which we originally developed for the co-design process of a dementia simulator. We argue that empathy in design is operationalised using five factors: emotional interest, sensitivity, self-awareness, personal experience, and mixed perspectives. This heuristic proved useful in systematically comparing the empathic capacity of design students using the Empathic Handover and traditional user research approaches. Our comparative study indicates that the Empathic Handover approach enables designers to develop empathy with vulnerable users they did not meet in person (both people with dementia and people who mourn). Additionally, the study enables us to develop an elaborate notion of the working mechanisms of empathy in design as well as practical improvements to the Empathic Handover approach. [ABSTRACT FROM AUTHOR] Copyright of CoDesign is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)