Extending open sourse software solutions for CRM text mining

• Gawrysiak, Piotr ^[1] ; Rybinski, Henryk ^[1] ; Gajda, Damian ^[1] ; Golebski, Marcin ^[1]
  1. [1] Warsaw University of Technology

     Warsaw University of Technology

     Warszawa, Polonia

     
• Localización: Proceedings of the IADIS International Conference WWW/INTERNET 2004: Madrid, Spain, October 6-9, 2004 / coord. por Pedro Isaías, Nitya Karmakar, Vol. 2, 2004 (Short Papers-Posters), ISBN 972-99353-0-0, págs. 869-872
• Idioma: inglés
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• Resumen

  • This paper is an overview of a Text Mining project carried out by the Warsaw University of Technology in the business analysis department of a Polish mass services company. This project has provided an excellent opportunity to test the usefulness of existing TM tools and algorithms for processing a large CRM database constituting a text corpus in Polish language. As these tools proved to be highly inadequate for the task, some new algorithms and methods have been devised, that would be specifically tailored to peculiarities of CRM data in general and Polish language in particular. Noteworthy, some of the solutions implemented were based on publicly available open source software, which was modified and extended by the project team, thus allowing one to evaluate the robustness of open source code for large scientific and business deployments. The paper describes briefly the Text Mining problem that had to be tackled and contains overview of the implemented solutions, together with information about obtained experimental results.