Ibrahim’s triangle model (satisfaction – benefit – loyalty) for systems success measurement

• Fadhel, Ibrahim Eskandar Ibrahim ^[1] ; Idrus, Syed Zulkarnain Bin Syed ^[2] ; Ibrahim, Amani Ali Elmetwaly Ali ^[3] ; Omar, Mazni ^[4]
  1. [1] School of Human Development and Techno-communication, University Malaysia Perlis, Perlis, Malaysia & Department of Computer and Information Systems in National Institute of Administrative Science (NIAS), Aden - Al-Shihr - Mukalla.
  2. [2] Green Advanced Computing and Technology (GREAT) Research Group - CEGeoGTech, School of Human Development and Techno-communication, University Malaysia Perlis
  3. [3] School of Human Development and Techno-communication, University Malaysia Perlis
  4. [4] College of Science and Arts, School of Computing University Utara Malaysia

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• Localización: Independent Journal of Management & Production, ISSN-e 2236-269X, Vol. 10, Nº. 2 (March - April), 2019, págs. 499-511
• Idioma: inglés
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• Resumen

  • Currently the high rate of systems fails, and challenges faces the researchers results in relegate systems success measure to the back seat. With the big debate among the researcher about what is the best measure of systems success this study come out with new perspective. Current study makes united between the dependent variables that measures systems success, instead of depending on one variable researcher should depends on three variables together. With 344 users from three different universities Ibrahim’s triangle model has been approved as a valid success measure. All the hypothesis was accepted and there is a strong positive relationship between the triangle factors.