Rovaniemi, Finlandia
It is estimated that 15 percent of world’s population is living with disability (WHO, 2011) and 40 percent of individuals’ lifespan is impaired in motion and functioning (Ruskovaara, 2009; WHO, 2011). All persons with disabilities have a right for meaningful experiences in tourism (UN, 2006; UNWTO, 1999, 2016). Compared with accessible tourism (e.g. Michopoulou, Darcy, Ambrose & Buhalis, 2015; Small & Darcy, 2010), accessible hospitality (Harju-Myllyaho & Kyyrä, 2013; Harju-Myllyaho & Jutila, 2016) gives a new perspective to inclusion in tourism by providing a broader understanding of accessibility; travellers’ needs and wishes are taken into account regardless of travellers’ background or personal characteristics, such as culture or sub-culture, social minority, sexual orientation, age or a special mental or physical need.
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