Evolutionary psychologists have suggested many possible explanations for people's love of sarcasm. It might allow them to test that others have a similar outlook or level of intelligence, or perhaps enable them to vent frustrations and criticize one another without being overtly hostile. In a series of studies in 2011, researchers In Israel examined the different ways one might complain to costumer service representatives. They found that whereas outright hostility hindered the reps' ability to come up with creative solutions, sarcasm actually improved it. Here, O'Callaghan discusses computer scientist Oren Tsur's work on detecting sarcasm and irony in text.
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