Resumen de Critical mass.
In this article the author discusses citizen review Web sites, such as TripAdvisor, Yelp, and the Internet Movie Database (IMDB), which are sites where consumers share their delight or disappointment with services and products, such as vacation destinations, restaurants, and motion pictures, respectively. Topics include the relevancy of solo critics, the abuses of online reviews, and how to maintain the power of online reviews while minimizing the abuses
