The importance of the information system in the company's adminstrative processes

• Santos, Patricia da Costa ^[1] ; Estender, Antonio Carlos ^[1]
  1. [1] Universidades Guarulhos

     Universidades Guarulhos

     Brasil

     
• Localización: REFAS: Revista FATEC Zona Sul, ISSN-e 2359-182X, Vol. 4, Nº. 4, 2018
• Idioma: portugués
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• Resumen

  • This study intends to understand the perceptions of supervisors, employees and trainees about the importance of the information system for practical application in the administrative processes of a company, it also aims to solve specific problems, such as the failures that occur in the administrative routine affecting directly in the processes, and the lack of immediate support to solve the presented problem, it also aims to verify the important factors of the information system. The work was carried out through a single case study in a financial sector company, which offers auto financing services, where 15 interviews of qualitative and exploratory nature were carried out, and the data collection was obtained through questionnaires intended for stakeholders. It was observed that the main results were the recognition of the existing faults between the system and support, being evident the lack of agility in the resolution of the problems, and the need for improvement in this aspect. In view of the above, the most relevant implications were the indications of creating a new tool to improve communication between the areas of information technology and administration.