Resumen de Use of information and communication technology in logistics operations of storage: a case study of application in industry of toys

Isis Mazur, Felipe Rakauskas, Aline Tatiane Nunes da Rosa

• Currently supply chains are increasingly competitive, making companies seek constantly a differential in its products, process or services information and communication technology, when well used, it becomes a differential for the pursuit of excellence in organizations the present study aims to present the use of information and communication technology in logistics operations, specifically, in storage with the use of an ERP system integrated with mobile technology methodology this is an exploratory research, and takes the form of a case study in a toy manufacturing company. The research demonstrated that the ERP system integrated with mobile technology allowed the reduction of costs in the storage process, as well as the agility in the storage operations, with the optimization of the flow of activities, simplification and speed in the process of supplying materials, one of the recommendations of the research, it is suggested, the assessment of use of RFID in the logistics operations along with the ERP system and mobile technology.